Pocketfood Privacy Policy

Last updated: May 15, 2025

This page reflects the current Privacy Policy published by Pocketfood for users of its website and platform services.

Introduction

Pocketfood Technologies Limited respects your privacy and processes personal data in line with applicable Nigerian data protection requirements.

This Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected when you use the Pocketfood website, mobile app, and related services.

Data We Collect

Pocketfood may collect personal details you provide directly and technical data generated while using the Platform.

•Identity and account details such as name, email address, phone number, and delivery address.
•Order and transaction information including meal selections, delivery notes, payment references, and invoices.
•Device and usage data such as IP address, browser/device type, app interactions, session times, and pages visited.
•Communications and support messages sent through email, phone, social media, or in-app channels.
•Location-related data needed to process and fulfill meal deliveries.

How We Use Personal Data

Personal information is used to provide and improve services, manage business operations, and maintain security.

•Create and manage accounts for businesses and team members.
•Process orders, deliver meals, issue invoices, and support payments.
•Provide customer support and resolve service issues.
•Run analytics and improve product performance and user experience.
•Send service updates, operational notices, and marketing communications where permitted.
•Prevent fraud, abuse, and unauthorized access.
•Meet legal, regulatory, and contractual obligations.

Legal Bases for Processing

Pocketfood may process personal data based on user consent, contractual necessity, legal obligations, and legitimate business interests, depending on the processing purpose.

Cookies and Similar Technologies

Cookies and related technologies are used for authentication, session continuity, preferences, analytics, and platform performance.

Users can manage cookies through browser controls, but disabling some cookies may reduce platform functionality.

Data Sharing and Third Parties

Pocketfood does not sell personal information. Data may be shared with trusted parties only where needed for service delivery and compliance.

•Partner vendors and delivery providers to fulfill and track orders.
•Payment processors and financial service providers for transaction handling.
•Technology and cloud providers supporting hosting, analytics, and customer operations.
•Regulators, law enforcement, or courts where disclosure is legally required.
•Professional advisers and auditors under confidentiality obligations.
•Potential buyers or successors in the event of merger, acquisition, restructuring, or asset transfer.

Data Retention

Personal data is retained only for as long as needed for the purposes described in this policy, including legal, accounting, audit, fraud prevention, and dispute-resolution requirements.

Security Measures

Pocketfood applies technical and organizational safeguards such as restricted access, encryption controls, and monitoring.

No method of electronic transmission or storage is completely secure, and users should also protect account credentials.

Your Privacy Rights

Subject to applicable law, users may request access, correction, deletion, or restriction of their personal data and may object to certain processing.

Users may also withdraw consent where processing is consent-based and opt out of non-essential marketing communications.

Requests can be sent to hello@pocketfood.io.

Cross-Border Processing and Child Privacy

Where data is processed outside your primary location, Pocketfood applies appropriate safeguards consistent with applicable data protection standards.

Services are not intended for children under 18, and Pocketfood does not knowingly collect personal data from children.

Policy Updates and Contact

Pocketfood may update this Privacy Policy periodically. Material changes will be communicated through appropriate channels.

For privacy questions, requests, or complaints, contact hello@pocketfood.io.