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Team Member Profile
Shehu Lawal
Chief Operations Officer
Designing and running operations that keep every delivery cycle dependable.
Lagos, Nigeria10+ years experience
Reliable operations are the foundation of trust in every customer relationship.
Process Coverage
100%
Core meal-delivery workflows mapped and monitored.
Support Readiness
24/7
Operational response model for active delivery windows.
About
Shehu leads Pocketfood operations with a systems-first approach that balances speed, quality, and reliability.
He works closely with vendors, internal teams, and enterprise customers to ensure each service cycle is predictable.
His priority is to keep operations resilient as account volume and delivery complexity increase.
Key Responsibilities
- Owns end-to-end operating workflows across ordering, fulfillment, and support.
- Sets service standards, operational KPIs, and escalation protocols.
- Leads vendor enablement and performance improvement programs.
- Works with product and customer teams to improve consistency and speed.
Focus Areas
Operational excellenceVendor performance managementService quality and reliabilityProcess design and optimization
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Career Highlights
Stabilized fulfillment workflows
Reduced operational bottlenecks by standardizing order preparation and dispatch controls.
Improved quality assurance
Introduced stronger feedback loops between support, vendors, and account managers.
Scaled operations for growth
Prepared internal processes to handle larger account volumes with better predictability.